Protecting Our Community:


A Message from Element Care’s Medical Director

As many of you are hearing from the media coverage, the COVID-19 (Coronavirus) outbreak is a rapidly evolving situation. That said, Element Care is working diligently and around the clock to mitigate the risk to our participants, caregivers, partners and employees. To protect our community, Element Care is taking many steps including:

  • Making arrangements to assure the needed medical care and services are provided to all of our participants
  • Following the guidelines outlined by the Centers for Disease Control and Prevention and the Massachusetts Department of Public Health
  • Monitoring the latest information on COVID-19 guidance, best practices, and recommendations to ensure we are doing everything possible to care for PACE participants
  • Activating our Emergency Preparedness Plan and convening a COVID-19 Task Force to address the many clinical and operational issues necessary to secure our participants and staff

These are a few of the many initiatives we are implementing to help us care for the many frail elders in our program and to protect our dedicated, mission-driven staff. Rest assured we are doing everything possible to keep everyone safe and to minimize the impact of the COVID-19 virus on our community.

We will continue to care for all of our participants and provide them with the services and medications they need. However, participants should prepare to self-isolate for a prolonged period and if possible have friends, family or delivery drivers drop off food and supplies. Moreover, we urge our participants or their caregivers to call their PACE Center if they have symptoms such as a cough, aches and pains, fever or a new shortness of breath.

By working together and being vigilant, we can do our best to keep everyone safe and to minimize the impact of the COVID-19 outbreak on our participants, staff and community.

For the latest information on COVID-19, please visit the Center for Disease Control and Massachusetts Department of Public Health.


Dr. Joanna Duby, Medical Director

Important Phone Numbers:

Central Center/Lowell: (978) 513-7300
Cummings Center/Beverly: (978) 712-3360
Emerson Center/Gloucester:  (978) 283-7375
Market Street Center/Lynn:  (781) 595-4717
Nevins Center/Methuen:  (978) 686-2807
School Street Center/Lynn: (781) 715-2390

Protecting Yourself and Others

As you may know, there is currently no vaccine to prevent COVID-19. Older adults and people who have underlying chronic medical conditions like heart or lung disease or diabetes are at higher risk for developing more serious complications from COVID-19. That said, it is important we all take precautions to protect the most vulnerable in our community. The best way to prevent illness is to avoid being exposed to this virus. Take these steps to protect yourself and others:

  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
  • Stay home if you have a respiratory illness (cough, fever, runny nose) and avoid close contact with others.
  • The Centers for Disease Control recommends older adults avoid crowds such as theaters, shopping malls, casinos, and sporting events.
  • Cover your nose and mouth with a tissue when you cough or sneeze and then throw the tissue in the trash and wash your hands.
  • Avoid touching your eyes, nose, or mouth, as illness can occur when viruses are carried from your hands to those areas.
  • If someone at home sneezes or coughs on a surface, use a disinfectant to clean the surface. However, do not use chlorine-based disinfectants on your hands or face, as they can cause significant skin irritation. Soap and water are the best cleansers for your body.